Livestream FAQ


Technical Issues

What devices can access the live stream?

You can view the live stream event from most PC, Mac, tablets, or mobile devices. A high-speed Internet connection is required. We support the following browsers and operating systems:

  • Chrome for Android 34+
  • Chrome for Desktop 34+
  • Firefox for Android 41+
  • Firefox for Desktop 42+
  • IE11+ for Windows 8.1+
  • Edge for Windows 10+
  • Opera for Desktop
  • Vivaldi for Desktop
  • Safari for Mac 8+ (beta)

Why is the video choppy or skipping?

The live stream cannot maintain a connection to your device. Please make sure you are connected to a high-speed Internet connection and close any other browser tabs or open applications. You need a connection download speed of at least 2mbps to view the live stream event. You can check your current connection speed by running this speed test. We also recommend clearing your browser’s cache and ensuring that Adobe Flash and your browser are up-to-date. If you are using a wireless connection, try a wired connection or move closer to your base station.

Can I test out the live stream before purchasing?

Yes. View a sample video on the live testing page from the device you are planning to view the live stream from.

How do I view a video in full screen?

On a computer or tablet: Move your mouse over the lower right corner of the video player and click the expanding brackets icon to enter Full Screen mode. Press the ESC key on your keyboard to return to normal size. On mobile devices, the video is presented in full screen by default.

Can I watch the live stream on my TV?

The best way to enjoy the live stream on your TV is to mirror the display of your desktop or mobile browser through an HDMI cable. You can also mirror your display wirelessly using a Chromecast device or Apple TV. Using a Roku browser or Smart TV browser is not currently supported.

How do I request a refund?

Live stream purchases are non-refundable. We are happy to assist you if you are having trouble viewing the live stream. Simply press the Help/Chat icon and we can help troubleshoot your issue. Technical issues and problems must be reported before the conclusion of the event.

I’m still having trouble viewing. How do I get help?

We are happy to assist you if you are having trouble viewing the live stream. Simply press the Help/Chat icon and we can help troubleshoot your issue. You may also contact us at hello@parkwayvideo.com for assistance.